If a claimant who is alleging blindness or a visual impairment is represented and
elects to receive follow up telephone calls from SSA to read the notices, call the
claimant directly within five business days of the date of the notice, and assist
the claimant with any questions he or she may ask.
IMPORTANT: Do not initiate requests for information, or ask additional questions, unless the
representative gave SSA permission to communicate directly with the claimant.
EXAMPLE: An SSA employee calls to read a notice to a blind or visually impaired claimant and
discovers the claimant also needs to submit additional evidence, such as proof of
wages. The SSA employee should not ask for this additional information during this
contact. Instead, the employee should contact the representative to obtain the information,
or ask permission to call the claimant directly. Otherwise, the employee should make
the request in writing.