If the beneficiary makes an inquiry after receiving notification of RRB jurisdiction,
refer him or her to the nearest RRB field office. To locate the nearest RRB office,
call the RRB automated help line at 1-877-772-5772, or access the RRB’s website at
http://www.rrb.gov. Forward all written inquires to RRB with any claims related material and notify
the beneficiary of the referral.