If you determine the RRB should have received certification from SSA, advise the claimant
to contact the RRB at this address:
U.S. Railroad Retirement Board
844 North Rush Street
Chicago, Illinois 60611-20921
Provide the claimant with the approximate date SSA certified payment for RRB (use
RD on MBR as outlined in SM 00510.515) and advise claimant to notify RRB of this date
with the railroad employee's name, claim number, and SSN. If the railroad employee
differs from the Social Security beneficiary alleging nonreceipt, advise the claimant
to place the beneficiary's name and SSN after the railroad employees corresponding
If you assist with RRB correspondence, avoid agency specific acronyms, initialisms,
and abbreviations. For a sample of the minimum information the correspondence should
contain refer to the format in RS 01602.405.
Tell the claimant RRB will not provide notifications about the claimant’s case to
SSA as the RRB has responsibility for any necessary actions with the claimant’s case.
If the claimant’s current LAF status is not “E” (e.g., S2) and retroactive benefits
are not due, provide the claimant reasons for the nonpayment prior to directing the
inquiry to the RRB Chicago address.