RS 02809.005 Processing RRB Certification Cases
Administrative messages will be received from the DO indicating that a critical case or expedited payment request (205(q)) is involved. Procedures have been worked out with the Railroad Retirement Board, Customer Service Representative, to process these cases in both initial and postadjudicative situations. Requests for Expedited Payment will be given top priority and special one-check-only payments will be made by RRB so the time frames can be met. Critical cases will be given priority (processed within 7-10 working days through certification to Treasury) but special one-check-only payments will not be made.