Instruct the claimant to contact the local RRB office for information about programs
administered by the RRB, and for specific information about eligibility, claims, and
changes in the law. The claimant should inform RRB that they have filed an application
If the SSA application is not a claim on the record of a deceased RR worker, advise
the claimant to contact RRB right away if he or she is considering filing a claim
for RR benefits as their filing date with Social Security does not protect their filing
RRB offices are located in major cities and representatives regularly visit many other
RRB offices are open to the public Monday through Friday, except on Federal holidays.
To locate the nearest RRB office, call the automated “toll-free” help line at 1-800-808-0772,
or access the RRB’s Internet website at http://www.rrb.gov .
RRB contact information is also available in the telephone directory under “United
The claimant may also check with a local union representative, railroad employer,
post office, or the nearest Federal Information Center.