Query the following records. If time has elapsed since the records were previously
reviewed, changes could have occurred that might provide a new lead:
Using the queries that you obtain, ask yourself some common questions (see DI 13015.080C.) to assist in locating the lost folder. Most of the time, the folder is not actually
“lost” but is in an unexpected location. The requestor is usually unaware of an issue
that is being developed or pursued by another. The list is not all-inclusive but may
help you to determine other sources to check for the folder.
Even though you may be searching for a title XVI only folder, review the title II
queries including a FACT and Processing Center Action Control System (PCACS). Determine
if there was possible entitlement to another type of benefit, or perhaps another claim
that could have involved the disability folder, or a title XVI file that may have
been misrouted as if it was a title II file.
“No Record” (NIF) query responses are important tools in ruling out possible locations
where the file might be.