Attempt to reach a designated third-party contact at the same time you follow up with
Make two telephone contact attempts then send a call-in letter to the third party
if you do not reach him or her by telephone.
If you have already completed required development and evaluation of every mental
impairment as explained in DI 24505.025 and DI 24505.030, consider the claimant’s substantiated severe mental impairment(s) rather than alleged
mental impairment(s) when determining whether we require third-party contact.
REMINDER: If your efforts to reach the third party are not successful, the third party is unable
or unwilling to assist the claimant, or the claimant did not designate a third party,
you are not required to search for another third party; see DI 22510.016B.
EXCEPTION: If the case involves an authorized representative or an applicant other than the
claimant, third-party contact is not required. Follow the special procedures in DI 22510.016C and DI 22510.016D.