If the claimant provided a telephone number, attempt to reach the claimant by telephone.
If you reach the claimant:
ask for the reason for missing the CE appointment; see DI 23007.010E in this section;
reschedule appointment if the claimant provides a good reason for failing to attend
the CE appointment; and
process the failure to attend a CE appointment determination if the claimant does
not provide a good reason for failing to attend the CE appointment; see determination
instructions in DI 23007.010G in this section.
If no one answers the phone, or if you reach a busy signal, a recorded message, voicemail,
an answering machine, or another person:
leave a message for the claimant to call you; (NOTE: When leaving a message, disclose only information necessary for the claimant to return
the call) and
make a second attempt to reach the claimant at a different time of day on a different
If the telephone number is not in service, or if you do not reach the claimant on
the second attempt, send a call in letter.
Document the case development summary worksheet with the details of the development
undertaken; see case development summary instructions in DI 20503.001E.
NOTES: If you do not reach the claimant on the first attempt, you may send the call in
letter before making your second attempt. If you reach the claimant before he or she
receives the call in letter, ask him or her to disregard the call in letter.