DI 33010.020 Securing Claims Folder From Another Office
1. To obtain folder
Complete a case control query to determine folder location.
Telephone the office where the folder is located and request transfer to the DHU.
2. Folder not received in 10 days
Make a follow-up call.
Follow regional procedures or telephone the regional office (RO) for assistance if the office where the folder is reading has no record of the case, is unable to locate the folder, or does not provide the folder within 10 days of the follow-up request.