Complete work on the case.
Prepare a report showing what the representative did which the DHU believes is in
violation of the Act or regulations.
If payment action is necessary:
place the report (as indicated in b. above) under an SSA-567 to have the claims folder
forwarded to the component shown in GN 03970.017 upon completion of all actions,
update the case control system, and
forward the claims folder to the component responsible for payment action.
If no payment action is necessary:
forward the report (as indicated in b. above) with the claims folder directly to the
component shown in GN 03970.017, and
update the case control system.
If DHU does not have the claims folder:
forward the report via an SSA-408 for folder association, and
annotate the SSA-408 to show, “Please associate with SSN , and forward per GN 03970.017.”
Follow GN 03970.060 when a suspended or disqualified individual attempts to act as a representative.
Process per GN 03980.000 if a conflict of interest is involved.
Contact the RO if unsure as to whether an individual served as a senior level employee.
GN 03970.000 contains detailed information on the suspension or disqualification of representatives,
GN 03980.000 contains detailed information on conflict of interest.