If the third party is not the appointed representative for the claimant, you cannot
disclose any information, including whether a prior disability claim is pending. Explain
to the third party that you cannot release any information about the claimant without
the claimant’s written consent.
Advise the third party to have the claimant contact the FO as soon as possible.
NOTE: Do not establish a lead or schedule an appointment for the claimant.