Consult regional instructions to determine how to obtain information about payments
made under an EA program.
Absent regional instructions, contact the agency making the EA payment to verify the
amount of the EA payment, the date paid, and the reason for the payment.
a. Information Obtained Orally
If you receive the information about the EA payment orally:
process the case based on the oral information, and
ask for written confirmation of the information. No follow-up on this request is required.
NOTE: This procedure may be superseded by regional instructions.
b. Oral and Written Information Inconsistent
If the written confirmation you receive later is different from the oral information:
adjust the amount of EA counted, based upon the written information, and
post the adjusted information to the SSR.