Claimants who entered iClaim by selecting the radio button labeled “I am applying
for myself” on the iClaim Welcome page, will be displayed the iAppt link.
If a third party entered iClaim by selecting “I am helping someone who is not with
me, and therefore cannot sign the application at this time”, iClaim returns the appropriate
online error message directing them to contact SSA for assistance. For iAppt purposes,
this applies to third parties who established an intent-to-file for benefits on a
claimant’s behalf by attempting to complete the iClaim application as indicated in
the first sentence of GN 00204.055B.
Not all claimants who fail iClaim verification are eligible to use iAppt. Claimants
with the following circumstances are not able to access iAppt:
have a Celebrity Indicator (Individuals of Extraordinary National Prominence [IENP]);
have a Master Beneficiary Record (MBR) in current payment status or a pending Modernized
Claims System (MCS) claim on their Social Security number (SSN);
have an electronic block present on that SSN (for more information on the electronic
block, see MS 01701.006); or
are individuals who live outside of the United States.
For these claimants, iAppt returns an online error message directing these individuals
to contact SSA for assistance.