Some FO staff, typically management, may obtain administrative access to TWN, enabling
them to add and manage TWN user profiles locally. To request administrative access,
District Managers, Assistant District Managers, Operations Supervisors, and individuals
who supervise technicians using TWN must contact their Regional Coordinator (RC) through
established regional procedures or via the vHelp portal. We call individuals who obtain
administrative access “administrators” or “web managers.”
Administrators without previous access will receive two emails from TWN.
The first email provides the administrator with TWN access rights.
The second email contains a temporary password.
New administrators must log into TWN using the temporary password and set a new password.