If an individual contacts SSA concerning returning an unendorsed check:
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Instruct the individual to hand-deliver the check to any Field Office (FO),
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Inform the individual that returning the check to the FO will ensure accurate record
updates are completed,
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Inform the individual to advise the FO why the check is being returned (i.e., death
of payee, change of address, etc.),
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Inform the individual that he/she will be given a receipt after returning the check
to the local FO as proof of the transaction.
If the individual is unable to hand-deliver the check to the FO, instruct the individual
to mail the check to the FO with a note explaining why the check is being returned
(i.e., death of payee, change of address, etc.) and to provide a return address so
that a receipt can be mailed when the check is received.