Applicants may complete an SSN application and fail to mention (or were unaware) they
applied for an SSN on their EAD (Form I-766) or Permanent Resident Card (Form I-551)
Prior to starting a new application in SSNAP, determine if an SSN has already been
assigned by requesting an ALPHIDENT Query from the I-Main Intranet Menu and entering
the applicant's ARN shown on the immigration document, see MS 02901.002.
If this does not result in a match, search the ALPHIDENT Query by the applicant’s
name and DOB.
If the applicant provides an SSN, confirm the SSN by reviewing the NUMIDENT query.
If you start to enter a new application, SSNAP may identify one or more pending applications
based on an automatic SSN search or name and DOB search.
If there is a pending record for the individual in SSNAP, take the following action:
SSNAP will provide a list of pending applications. Select the appropriate pending
Compare the information on the pending record, (i.e., name, DOB, ARN, place of birth,
parents' names, telephone number and mailing address) with the documents submitted
by the applicant.
If you determine that the pending record belong to the applicant, continue to process
the pending application instead of the new application. Take action to resolve any
exception conditions or EMs and continue processing the application. Confirm the applicant's
mailing address; and correct the address, as needed.
NOTE: If you locate a pending application showing an ARN that matches the ARN on the applicant’s
EAD (Form I-766) or Permanent Resident Card (I-551), consider this a strong indication
of a match.
If you do not find a pending application that you determine belong to the applicant,
process a new application after obtaining any necessary evidence, and take action
to resolve any exception conditions or subsequent EMs.
The immigration status must be verified through the SAVE program. See RM 10214.000-
SAVE Program, if SAVE does not verify the immigration status at the initial verification