Take the actions in this section if Treasury issued a settlement check.
PC OAS staff or RO analysts: If Treasury issued a settlement check, but the beneficiary or recipient did not
receive it within the prescribed time (within five weeks), contact Treasury’s customer
service staff at (855-868-0151) to determine status of the settlement check and report
it missing. Document the Treasury Processing Center Action Control System (PCACS)
to show that you contacted Treasury.
Treasury determines if someone cashed the settlement check. If no one cashed the check,
Treasury cancels the missing check and reissues the settlement check.
If someone cashed the check, Treasury sends an FMS-1133 claims package and photocopy
of the check to the payee to complete. If Treasury makes a forgery determination,
they reissue the check. This process can take an additional five weeks.
NOTE: To verify that Treasury issued a settlement check, see the CDN sent by Treasury and
the notation on TCIS.