An underpayment (type 2) in the pay flag one field in the payment history (PMTH) section
on the Supplemental Security Income Record (SSR) indicates the SSI system automatically
computed and released an underpayment to the recipient. However, where the system
cannot release the underpayment, the FO must issue a one-time payment.
A one-time payment (OTP) type 4 in the pay flag one field in the payment history (PMTH)
section on the Supplemental Security Income Record (SSR) indicates SSA issued an automated
one-time payment (AOTP) or manual one-time payment (MOTP). When the FO successfully
processes an AOTP, it is annotated on the SSR.
When the Office of Benefit Accounting and Systems Analysis (OBASA)’s Payment Certification
Branch (PCB) successfully process an MOTP, the payment, must be manually posted to
the SSR after issuing the payment. A recipient receives an AOTP or MOTP payment within
7 calendar days after the systems processing date in PMTH for an AOTP or the date
PCB certifies the payment to the U.S. Department of the Treasury (Treasury) for a
NOTE: If the recipient reports nonreceipt of the underpayment, AOTP or MOTP at the FO within
7 calendar days from the systems run date, the technician must input an A-stop and
issue an AOTP, unless abuse of the nonreceipt reporting system is a factor.
If the recipient reports nonreceipt to the teleservice (TSC),
input an A-stop and send a Modernized Development Worksheet (MDW) or
for the Supplemental Security Income (SSI) Claims System cases, complete a priority
DW01 requesting the FO to issue a replacement AOTP, unless abuse of the nonreceipt
reporting system is a factor.
For more information on TSC nonreceipt processing, see TC 25001.040.