Tell the claimant during the initial disability interview that recontact may be necessary,
e.g., to provide additional evidence before adjudicating the claim.
FOs must ask the claimant about work activity or incarceration since the alleged onset
date if recontact is necessary for another reason.
Document the claimant’s response on any of the following:
SSA-5002 (Report of Contact) (RPOC)
RPOC screen in MCS or MSSICS.
If the claimant answers “yes” to returning to work after the alleged onset date, go
to DI 11010.025E.4. in this section.
IMPORTANT: Do not tell the claimant that recontact is made only if the claim is allowed. Do not indicate
to the claimant in subsequent contacts that the DDS or ALJ allowed the claim. Wait
until case processing is complete since a reversal is possible. DDS determinations
and ALJ decisions are not final until all quality reviews are complete.
If there are other pending issues, e.g., workers compensation or public disability
benefits (WC/PDB) with a particular case, consider asking or following up with the
claimant at the time of recontact. WC/PDB payments may start, stop, or change in the
time it takes to develop or process a claim.