Basic (01-02)
Obtain the beneficiary's address. Fax and then mail documentation to the CPS having SVB jurisdiction.
IF
THEN
The SVB record is in pay status (C01 or force pay)…
No systems input is necessary.
See NL 00801.005 for remailing any SVB correspondence returned as undeliverable.
The SVB record is in S06 status…
Process in accordance with VB 01503.320.
The SVB record is in nonpayment status other than S06…
Do not reinstate SVB pending resolution of the outstanding issue.
REMINDER: Update the SVB Intranet Site to ensure the information on the SVB SSR and Intranet is consistent. For example:
If the address does not differ from the SVB SSR, but address data needs to be updated (e.g., misspellings, abbreviations, transposition, etc.), update the address on the Intranet site.
If SVB is reinstated from S06, delete Intranet entries pertaining to the suspension.
The SVB is in pay status (C01 or force pay)...
Process the address change.
Process the change in address but do not reinstate SVB pending resolution of the outstanding issue.
REMINDER: Update the SVB Intranet Site to ensure the information on the SSR and Intranet is consistent. (See REMINDER in VB 01503.315B.1.)