TN 4 (12-21)

RM 03812.005 Examining, Processing and Disposing of Earnings Disagreement Cases Meeting Informational Requirements

1. A. 

   General instructions applicable to the handling, processing and disposition of earnings disagreement, earnings discrepancy and scrambled wage cases are contained in RM 03803.000. Exceptions to the general processing instructions, which consist of specific conditions pertinent to earnings disagreement cases, are summarized in this subchapter.

2. B. 

   Check the MEF printout to determine if the alleged earnings are posted and to verify all other identifying information. If the earnings are:

   1. 1. 

      Posted, close the case per applicable procedure.

   2. 2. 

      Not posted and the SSN appears incorrect, process per RM 03812.003A.1. through RM 03812.003A.8.

   3. 3. 

      Not posted, the SSN is correct and only the employer's name is provided, scout to obtain an EIN per RM 03809.009. If the EIN is:

      1. a. 

         Not located, process per RM 03812.003A.1. through RM 03812.003A.8.

      2. b. 

         Located, continue to process per RM 03812.003C through RM 03812.003F in this section..

   4. 4. 

      Not posted, the SSN is correct and the EIN has been provided, continue to process per RM 03812.003C through RM 03812.003F in this section.

3. C. 

   Match the EIN to the latest Employer Report Listings (Part I “Status of Sensitive Employer Reports In Process,” Part II “Status of Sensitive Employer Reports Now Corrected,” and Part III “Status of Apparent Lost Reports”) received from DEBS. If the EIN:

   1. 1. 

      Appears on the Part I Listing and a date appears in the “Post Run” column:

      1. a. 

         Do not scout or prepare/process any adjustment to the earnings record.

      2. b. 

         Close the case on the electronic control system.

   2. 2. 

      Appears on the Part I Listing, no date appears in the “Post Run” column, and the “Location” column contains the words “RESUB REQ, LOST, LOST RETURN, LOST SUSP PEND, INVESTIGATE:”

      1. a. 

         Prepare a Question/Problem referral form and forward to the appropriate office.

      2. b. 

         When the referral form is returned, process per the instructions furnished on the form and the applicable instructions in this subchapter.

   3. 3. 

      Appears on the Part I Listing, no date appears in the “Post Run” column but the “Location” column contains a remark other than that shown in RM 03812.003C.2. in this section, process per RM 03812.003C.1.a. through RM 03812.003C.1.d. in this section.

   4. 4. 

      Appears on the Part II Listing and the individual's earnings are not posted (as reflected on the MEF/SSA-1826 printout), request all scouting per RM 03803.028 and RM 03809.000 and take any necessary corrective action. If scouting reveals earnings are not posted for other individuals, process per RM 03812.005C.2.a. and RM 03812.005C.2.b. in this section.

   5. 5. 

      Appears on the Part III Listing, and no date appears in the “Post Run” column, or a date is shown in the “Post Run” column which is later than the date shown on the listing, process per RM 03812.005C.1.a through RM 03812.005C.1.d. in this section.

   6. 6. 

      Appears on the Part III Listing, a date is shown in the “Post Run” column which is earlier than the date shown on the listing, and the individual's earnings are not posted (as reflected on the MEF/SSA-1826 printout), request all scouting per RM 03809.006 and RM 03809.000 and take any necessary corrective action. If scouting reveals earnings are not posted for other individuals, process per RM 03812.005C.2.a. and RM 03812.005C.2.b. in this section.

   7. 7. 

      Does not appear on any of the Problem Employer Report Listings, continue to process per RM 03812.005D through RM 03812.005F in this section.

4. D. 

   If the correspondence is from the employer, process per applicable instructions in RM 02200.000 for adjustments or for reinstating earnings.

5. E. 

   If the case involves one of the conditions in RM 03812.010 through RM 03812.030, process per instructions in the applicable section.

6. F. 

   If neither of the conditions in RM 03812.005D through RM 03812.005E in this section applies, continue to process the case per general instructions in RM 03803.000