Do not follow-up with a beneficiary who fails to respond to the letter. If there is
no response in 15 days, process the action. When the beneficiary responds to the letter
with a request for more time to get additional evidence:
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•
determine the type of evidence and inform the beneficiary that they only have an additional
10 days to provide the additional evidence;
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•
document all contacts with the beneficiary or auxiliaries in eWork on the (DW01) screen,
whether the contact is in person, by telephone, or by mail;
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•
establish appropriate controls, using eWork or the disability control file (DCF) CDR
Worksheet (CDRW).
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•
complete the determination in eWork and input necessary actions to the DCF and post-entitlement
system (POS); and
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•
route material. See Details:
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–
GN 00301.322, Retention of Paper Material After Faxing into Either the eDIB Folder or Claims Folder
using NDRed and
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DI 81010.135, Storing Non-Medical Evidence in the Electronic Folder (EF).
There may be unusual circumstances where the beneficiary needs additional time beyond
the first 10-day extension. These instances should be rare and granted only when reasonable
circumstances preclude the beneficiary from obtaining the evidence in question (e.g.,
illness of sources, sources out of town for 30 days, etc.). If there is no response
within the second 10 days, complete the determination.