If an SSN holder reports that he or she requested a Statement more than 4 weeks ago, but has not received a response, the FO or TSC should query the Statement History File (see RM 01301.025) for status.

If the History File query response shows:

1. 1. 

   No record of a request – Send the inquirer a new SSA-7004-SM-OP2 (business reply version) to complete and return or suggest using the Internet SSA-7004 to transmit the request online.

2. 2. 

   A Statement was issued and should have been received - Send the inquirer a new SSA-7004-SM-OP2 (business reply version) to complete and return or suggest using the Internet SSA-7004 to transmit the request online.

3. 3. 

   An action is being processed in OCO – If the action has been in OCO for:

   1. a. 

      30 days or Less

      Advise the requester that the Statement will be issued as soon as the corrective action is completed.

   2. b. 

      More than 30 days

      Send a Modernized Development Worksheet (MDW) to OCO asking them to notify the requester of the status of that action.

      (See MSOM MDW 001.001-1 for instructions using the MDW.)

4. 4. 

   A condition that would produce an SSA-7014 exists - Follow the appropriate instructions in RM 01301.042 – RM 01301.046 for the type of SSA-7014 involved.

For sensitive situations involving the SSA-7004-SM-OP1, such as Congressional inquiries or cases with potential public relations implications, contact the supervisory program analyst, OCO, Division of Earnings & Business Services (DEBS), at (410) 966-8683. If that person is unavailable, call the Deputy Division Director at (410) 966-8500.

To expedite issuance of a statement in sensitive cases, have the requester complete a new Form SSA-7004-SM-OP1 and return it to you. Fax the completed form to:

Include an explanation of the problem that makes expedited processing necessary.