Claimants who entered iClaim by selecting the radio button labeled “I am applying
for myself” or “I am helping someone who wants to apply for benefits and is with me,”
on the iClaim Welcome page, will be displayed the iAppt link.
If the claimant entered iClaim as a third party (by selecting “I am helping someone
who is not with me, and therefore cannot sign the application at this time”), iClaim
returns the appropriate online error message directing him or her to contact SSA for
assistance. For iAppt purposes, this applies to third parties who established an intent-to-file
for benefits on a claimant’s behalf by attempting to complete the iClaim application
as indicated in the first sentence of GN 00204.055B.
Not all claimants who fail iClaim verification are eligible to use iAppt. Claimants
in the following categories are not able to access iAppt:
have a Celebrity Indicator (Individuals of Extraordinary National Prominence [IENP]);
have a Master Beneficiary Record (MBR) in current payment status or a pending Modernized
Claims System (MCS) claim on their Social Security number (SSN);
have an electronic block present on that SSN (for more information on the electronic
block, see OA 00101.050 – Block All Electronic Access to Online Services and MSOM
EVID 001.006E.16-D); or
are individuals who live outside of the United States.
For these claimants, iAppt returns an online error message directing these individuals
to contact Social Security for assistance.