Telephone interviews conducted throughout the claims process, include:
post entitlement situations.
Conduct a telephone interview unless specifically excluded due to situations that
justify the need for a face-to-face interview (see GN 00203.003B).
For information on when to use the telephone to conduct continuing disability reviews,
see DI 13005.030 through DI 13005.040.
We provide face-to-face interviews for those who prefer that method (see GN 00203.003B) or where judgment or sound program administration calls for it.