If the claimant cannot be contacted (see GN 00204.027D.5.a.) or fails to cooperate, complete the Title II supplemental application and adjudicate
the Title II claim based on the claimant's signature on the Title XVI application
(which, per GN 00204.020 and SI 00601.035B. is an application for Title II). The signature from the SSI application should be used to closeout
the “Attest” issue and to denote a signed application was obtained. Adjudicate the
open application by preparing a denial using code 064 either via EC processing in
MCS or in MACADE. See note in GN 00204.027D.4.b. Also see MSOM MCS 009.003, SM 00380.040, and SM 00380.508 for EC and MACADE processing,
respectively. Annotate the MBR with a SP MSG to explain the reason for the denial
such as: “064 denial/failure to provide necessary information.”
When MCS is used, the NOT3 screen should be coded giving the reason for the denial.
If MACADE is used the FO must input the denial and prepare the denial notice on DPS,
specifying the reason for the denial (i.e., failure to provide necessary information).
The resulting MBR will be evidence that the Title II application is no longer open.
If the claimant is still receiving SSI benefits, follow the procedures in SI 00510.001 through SI 00510.030 (Filing for Other Benefits) to suspend the SSI benefits.
If the claimant subsequently contacts SSA to complete the supplemental application,
treat the supplemental application as an implied request for reconsideration. If the
date of the contact is after the appeals period has expired, determine if there is
good cause for late filing and process the reconsideration request accordingly.
NOTE: A third party can submit an internet (iClaim) application that serves as a protective
filing, however, it is not considered a valid application per GN 00204.055E.1. A protective
filing established in iClaim by a third party is closed out by notices automatically
mailed to the claimant, see GN 00204.055E. If the third party submits an iClaim and
we are not able to obtain a signature or attestation from the proper applicant within
6 months, delete the iClaim per GN 00204.055H.2.b. A Title XVI wet signature cannot
be applied to the third party iClaim.