When the automated system, due to printer problems, cannot print a receipt/payment
coupon, follow these steps:
Using the Correct FO Receipt (RCFR) screen, change the account name field to either
add or delete the middle initial.
Annotate the remittance ID field to indicate that the correction was made because
the original did not print.
RESULT: The system will send a corrected receipt/payment coupon to the printer (see GN
02403.007D3 and GN
02403.007D4); give or mail it to the remitter.
If the system still cannot produce a receipt, follow the instructions in GN 02403.100 for obtaining a 1395-BK receipt book from the issuer and GN 02403.130 for completing manual receipt form SSA-1395-BK.