In most cases, the FO should be able to resolve an Unverified Alert through the use
of queries. MATPSC will only be able to help if you require an image of the check
to resolve the alert. Also, remember that MATPSC can only help with remittances that
have been negotiated and have an RCN that begins with a 2 or 7.
Send an e-mail request to ^PH PA MATPSC Unverified Alerts. When making a request, give include the following information:
Amount of the remittance, and
The date the FO entered the remittance into DMS
MATPSC will typically respond timely to management by email. If unable to resolve
the problem immediately, MATPSC will prepare a PCACS ACR (Action Control Record) with
the TOELs of OPMT REMIT and the location of PC2 DMS CSC PROC. This will let you know
that the problem has been received and is in process. If MATPSC does not respond after
two weeks, the problem is not resolved, and the ACR has been cleared, have the technician
re-contact MATPSC's Debt Management Section via e-mail; clearly identify the contact
as a first follow-up.
If after another week the MATPSC still does not respond, have the technician's manager
contact MATPSC's Remittance Unit manager at the number found in DOORS. This should
rarely be necessary.