In most cases, the FO should be able to resolve an Unverified Alert through the use
of queries. MATPSC will only be able to help if you require an image of the check
to resolve the alert. Also, remember that MATPSC can only help with remittances that
have an RCN that begins with a 2 or 7.
Send an e-mail request to ^PH PA MATPSC Unverified Alerts. When making a request, give MATPSC as much information about the remittance as possible.
The request should always include the account number, receipt number (if applicable)
amount of the remittance and the date the FO entered the remittance into DMS. If unable
to resolve the problem immediately, MATPSC will prepare a PCACS ACR (Action Control
Record) with the TOELs of OPMT REMIT and the location of PC2 DMS CSC PROC. This will
let you know that the problem has been received and is in process.
If MATPSC does not respond after two weeks, the problem is not resolved, and the ACR
has been cleared, have the technician re-contact MATPSC's Remittance Unit via e-mail;
clearly identify the contact as a first follow-up.
If after another week the MATPSC still does not respond, have the technician's manager
contact MATPSC's Remittance Unit manager at the number found in DOORS. This should
rarely be necessary.