Examine the back of the check:
If part of the endorsement shows “FRB-CLEVE,” the check was probably deposited by
SSA at the Federal Reserve Bank in Cleveland.
Contact the MATPSC RAU via email address ||PHI ARC PCO RDDB DMS to have them research
their records to determine if in fact they processed the remittance.
Type “Proof SSA negotiated check—Research Request” in the subject line of the email.
Provide in the body of the email the account number, receipt number, amount of the
remittance, and the date the FO entered the remittance into DMS.
Fax the photocopy of the front and back of the negotiated check as a “bank document”
into NDRED. For information on sending documents to NDRED, see GN 00301.328B.
If the MATPSC verifies it processed the remittance then SSA negotiated the check.
Follow the instructions in GN 02403.155B.3 below.
If the check endorsement shows “FRB-BALTIMORE,” the check was probably sent to SSA's
Office of Finance (OF) in Baltimore to be processed as a remittance. In this situation,
send an email to the MATPSC with the information listed in the bullets above. The
MATPSC will work with OF to have the funds transferred to the remitter's account.
Follow the instructions in GN 02403.155B.3.