The first step in the investigation of the loss of noncash refunds is to determine
if the check or money order was presented for payment and, if negotiated, who endorsed
it. In most cases, it is expected that development will resolve the problem by establishing
that the refund was not lost or by securing a second refund from the individual. In
such cases, the MATPSC will be advised of the results of the development and requested
to take the necessary action to credit the refund to the overpayment.
If investigation of the lost refund neither establishes payment to the Administration
nor results in a second refund from the individual and, thus, does not permit crediting
the overpayment with the refund, the matter will be referred to the program service
center (MATPSC), Attention: Assistant Regional Commissioner.
Although investigation at the FO level will be the responsibility of FO management,
the Assistant Regional Commissioner (ARC) Management Operations and Systems (or the
equivalent position in the particular region) will be kept informed on a monthly basis
to evaluate the effectiveness of these procedures. The ARC and Regional Security Officer
should be advised immediately if the lost refund investigation identifies an incident
of employee fraud. The ARC will immediately notify the Regional Security Officer for
the involved region (see GN 04110.000 ff.).
These instructions will also apply if a refund instrument has been received but has