The first step in the investigation of the loss of noncash remittances is to determine
if the check, bank draft, cashier's check or money order was presented for payment
and, if negotiated, who endorsed it. In most cases, it is expected that development
will resolve the problem by establishing that the remittance was not lost or by securing
a second remittance from the individual. In such cases, the MATPSC will be advised
of the results of the development and requested to take the necessary action to credit
the refund to the overpayment. MATPSC can be contacted via e-mail if the check was
negotiated at: ||PHI ARC PCO RDDB DMS. Once the MATPSC is notified, the FO requires
no further action. For more information about investigating lost remittances see,
GN 02403.155-Investigating Lost Remittances-FO Procedure.
If the check, bank draft, money order or cashier's check is lost a replacement should
be requested. If investigation of the lost remittance neither establishes payment
to the Administration nor results in a second remittance from the individual it does
not permit crediting the overpayment with the remittance, the matter will not be referred
to the MATPSC.
If the check, bank draft, cashier's check or money order does not process with the
receipt, the FO receives an unverified alert. An SSA-1395 BK or automated FO receipt
showing remitance os a check, bank draft, cashier's check, or money order payable
to SSA wit the assigned receipt number does not establish that the amount written
on the receipt was actually credited to SS. If the money order or cashier's check
purchased by the FO has been lost, follow the lost remittance procedures in GN 02403.155.
NOTE: These instructions will also apply if a remittance instrument is received, but
has been destroyed.