The final reply for Railroad Retirement Board (RRB) certification cases where the
FO received an interim reply advising that RRB was contacted is due 20 working days
from the date the Critical Case Request was transmitted. If a final reply is not received
by the due date, secure a current MBR and recontact the beneficiary. If the issue
is not resolved, a member of the FO management staff should telephone or e-mail the
PC per RS 02803.120.
(The 20-day timeframe has been established because SSA CANNOT, under any circumstances,
certify payment to a beneficiary whose payment is or will be certified to RRB for
payment. The PC staff calls RRB and requests priority handling and expedited payment.
Upon completion of RRB action, RRB contacts the PC staff and advises of the action
taken. A final reply is then furnished to the FO by the PC.)