FTC refers to an individual's failure, without good cause, to do what SSA/DDS has
asked by a certain date.
If essential forms are not received within 14 calendar days from the date of the confirmatory
review notice, follow up with the individual, payee, and representative via telephone
and, if necessary, twice at 10-day intervals.
If the CDR forms are still not received:
Forward an assistance request (AR) to the FO requesting an attempt to contact the
individual, payee, or representative.
Indicate that this is a FTC case; the individual has not returned the forms or refuses
to answer the questions.
Request the FO return all documentation once completed back to the DDS. The DDS will
prepare a cessation determination based on FTC per DI 28075.005 when appropriate.
In Title XVI child cases involving noncooperation, make special efforts to identify and contact another adult or agency responsible for the child's care.
The general approach in DI 25205.020 and DI 13015.005A.2.a. applies to CDRs as well as to initial claims.
An individual's FTC is a basis for the DDS to make a cessation determination and terminate
Title II or Title XVI benefits. FTC cessations are considered medical determinations;
therefore, FTC does not apply if there is enough evidence to make a continuance determination.
For more information on FTC in a CDR case, see DI 28075.005.