FTC refers to a beneficiary or recipient's failure, without good cause, to do what
SSA or DDS has requested them to do by a certain date.
If essential forms are not received within 14 calendar days from the date of the confirmation
of review notice, follow up with the beneficiary or recipient, representative payee,
or representative via telephone. If necessary, follow-up twice more at 10-day intervals.
If the CDR forms are still not received:
Forward an AR to the FO requesting an attempt to contact the beneficiary or recipient,
payee, or representative.
Indicate that this is an FTC case; the beneficiary or recipient has not returned the
forms or refuses to answer the questions.
Request the FO return all documentation once completed back to the DDS. The DDS will
prepare a cessation determination based on FTC per DI 28075.005 when appropriate.
In Title XVI child cases involving noncooperation, make special efforts to identify and contact another adult or agency responsible for the child's care.
The general approach in DI 25205.020 and DI 13015.005A.2.a. applies to CDRs as well as to initial claims.
FTC is a basis for the DDS to make a cessation determination and terminate Title II
or Title XVI benefits. FTC cessations are considered medical determinations; therefore,
FTC does not apply if there is enough evidence to make a continuance determination.
For more information on FTC in a CDR case, see DI 28075.005.