Do not respond to inquiries from the claimant’s representative regarding:
denied claims when a request for reconsideration or hearing is implied, but has not
been filed, and
disability determination information if claim processing is incomplete.
Contact the inquirer to provide an interim status update according to the instructions
in DI 310005.005B and forward the inquiry to the FO for a response.
NOTE: Use the telephone whenever possible to acknowledge receipt of an inquiry or to provide
status. Provide an interim response if the inquirer requests detailed information
or if there may be a delay with the final reply.