TN 86 (04-25)

DI 81010.030 Certified Electronic Folder (CEF) Exclusions and Limitations

If any Electronic Disability Collect System (EDCS) exclusions are present for any claim associated with a case:

  • Establish a paper folder on the EDCS exclusion; and

  • Use EDCS to enter information on the non-exclusion claim, if applicable.

For details on distinguishing between claims, cases, and filings, see Electronic Disability (eDiB) Glossary - DI 81001.010B.1.

If an individual has applied for benefits under multiple titles or Social Security Numbers (SSNs) and one or more of the claims is an EDCS exclusion, the Field Office (FO) must create a paper Modular Disability Folder (MDF) even though one of the claims is entered in EDCS. The paper folder then becomes the official folder.

Refer to subsection C in this section for "Processing Multiple Claims When at Least one of the Claims is an EDCS Exclusion", and subsection D in this section "Processing Multiple Pending Cases (MPC) Exclusions" for MPC exclusions scenarios and specific FO, Disability Determination Services (DDS), and Office of Hearings Operations (OHO) instructions for preparing and processing paper folders.

A. EDCS Exclusions

1. Modernized Claim Systems (MCS) Exclusions

Most claims that are MCS exclusions cannot be created in EDCS. For a listing of MCS exclusions, see MSOM MCS 004.002.

NOTE: The FO can establish an EDCS case for several types of conversion actions that do not require applications utilizing the MCS Exclusion Information functionality. For more information on these type of cases, see DI 81010.020.

2. Department of Justice (DOJ) Changed-Identity Cases

Social Security Administration (SSA) has jurisdiction of any Title II or Title XVI disability claim filed by, or on behalf of, an individual who changed their identity under the guidance of the DOJ (e.g., witness protection program). DDS does not have jurisdiction over these cases. See DI 20101.040. Due to the sensitive nature of these cases, they are not to be entered into EDCS. To process these EDCS exclusion cases, follow the instructions provided in DI 11055.115 for Title XVI claims and DI 11010.270 for Title II claims.

3. Disability Claim or Appeal Filed Under a New SSN

An individual may obtain a new SSN, with or without a name change, for various reasons, including in situations of harassment, abuse, or life endangerment (HALE); identity fraud; adoption; or religious or cultural objections to the number pattern of the current SSN. See DI 11010.273.

Some of these claims are EDCS exclusions.

  1. a. 

    New SSN due to HALE

    If a claimant who obtained a new SSN under HALE criteria files a new disability claim or an appeal on an existing claim, it is important to handle the new claim or appeal with the utmost confidentiality.

    • HALE claims filed with no prior filing under former SSN can be processed in EDCS. For instructions on processing these claims, see DI 11010.273B2a

    • HALE claims filed with a prior filing under the former SSN are EDCS exclusions. For instructions on processing these claims, see DI 11010.273B2b

  2. b. 

    New SSN obtained for other reasons

    An individual may have received a new SSN for authorized reasons other than HALE, e.g., identity fraud; adoption; or religious or cultural objections

    • If a current claim is filed under a new SSN and a prior claim is filed under the former SSN, process these claims in EDCS following instructions in DI 11010.273C1.

    • If an appeal is filed under a new SSN on an existing claim filed under the former SSN, these claims are EDCS exclusions and are processed following instructions in DI 11010.273C2.

4. Celebrity Cases

For SSA purposes, a celebrity is defined as an individual of extraordinary national prominence (IENP).

  • SSA systems will identify these cases and alert the interviewer if an exclusion applies.

  • FO employees must not make the decision to exclude a case based on celebrity status.

  • FO employees must complete paper disability reports in situations involving celebrities.

  • FO should process this disability claim as an EDCS exclusion.

5. Cases with Multiple Periods of Entitlement

EDCS does not support cases that involve multiple periods of entitlement.

6. End Stage Renal Disease (ESRD) Only Cases

ESRD only claims for Medicare benefits that require a disability determination are EDCS exclusions.

Process ESRD cases in accordance with HI 00801.186,

HI Based on End Stage Renal Disease, through HI 00801.186,

Form SSA-892-U2 (ESRD Medical Determination), and

DI 45001.001 End-Stage Renal Disease (ESRD) Entitlement Provisions, through DI 45001.340 Medicare Disallowances.

For information on processing ESRD claims with a CEF, see Processing End Stage Renal Disease (ESRD) Cases DI 81010.144.

7. Title II Statutory Blindness Determination Cases

During a Title II work continuing disability review (CDR), a beneficiary may allege having a visual impairment. These statutory blind determination cases are EDCS exclusions. Although these cases are processed as CDRs, the DDS must make an initial statutorily blind determination. For paper processing procedures, see DI 13010.135.

8. Multiple Pending Cases (MPC)

Multiple Pending Cases (MPC) exist when both an initial claim and a CDR or Expedited Reinstatement (EXR), or Age 18 Redetermination case are pending for the same individual at the same time. Though most MPC can be processed in EDCS, there are still some scenarios considered exclusions. For MPC processed in EDCS, refer to DI 81010.031. For a list of MPC EDCS exclusions and paper processing procedures refer to DI 81010.030D.

B. EDCS Limitations

Title II and Title XVI abbreviated applications (ABAPs) are two EDCS limitations. EDCS does not recognize them as valid claims and will not allow the FO to create a case.

The FO technician may initially establish an ABAP to process a technical denial. If the FO technician determines a technical denial is not appropriate, and the case will require a medical determination, the FO should follow the instructions in this section.

1. Title II

To create a case in EDCS for Title II claims with an ABAP

  • Change or delete the abbreviated application coding on MCS; and

  • Process the claim as a full application.

Once the full claim is established

  • he issue DDSDEC appears on the DW01; and

  • EDCS will allow case creation.

2. Title XVI

To create a case in EDCS for Title XVI claims with an ABAP, follow your office policy and either:

  • Change the ABAP to a full claim and enter the issue of “Application” on the Consolidated Claims Experience (CCE) Development Worksheet; or

  • Change the ABAP to a deferred claim and enter the issue of “DEFER APP” on the CCE Development Worksheet.

C. Processing Multiple Claims When At Least One of the Claims is an EDCS Exclusion

When multiple claims are filed at the same time and at least one of the claims is an EDCS exclusion, the official folder for all claims in the folder is paper. For partially electronic cases, the official folder is paper because there is no data in eView for the EDCS exclusion claim. Use EDCS to enter information on the non-exclusion claim(s), and file documentation that pertains solely to the excluded claim in the paper MDF. In eView, upload any documents that apply to both the electronic and the paper claim.

The FO will take the following actions to document both the electronic and paper folders properly:

  • Establish non-exclusion claim(s) in EDCS;

  • Create a paper MDF for EDCS exclusion claim(s);

  • File the documents that pertain solely to the excluded claim in the MDF (for example, SSA-831 form). In eView, upload any documents that apply to both the electronic and the paper claim (for example, SSA-3368, SSA-3441, and SSA-827);

  • Add a message to the EDCS case indicating that a related paper claim exists. Provide the current claim level, type, and SSN for the paper claim, conversion, or appeal along with the reason for the exclusion;

  • Update the paper folder indicator (PFI) by answering the questions on the EDCS Transfer Screen to indicate that a paper folder has been created for this filing, see DI 81010.085D;

  • Transfer the case in EDCS;

  • Print an EDCS routing form for the MDF and annotate the form with the following remark to shown an EDCS exclusion is associated with the case: “EDCS exclusion-associate with EDCS case transferred on MM/DD/YYYY."; and

  • Mail the paper MDF to the adjudicating office the same day as EDCS transfer to avoid processing delays.

NOTE:If there is an EDCS case for a claim that has already been transferred out of the FO, and there is a subsequent claim filed that is an EDCS exclusion, follow the steps for creating the paper MDF in DI 81010.030C in this section. Utilize the Update After Transfer functionality when creating the message for the EDCS case stating that a paper claim exists, and inform the DDS that it is necessary to update the PFI in eView.

The DDS will:

  • Electronically process the electronic portion of the claim;

  • Only print documentation that pertains solely to the excluded claim (for example, SSA-831 and determination notice), and associate these items in the MDF for FO adjudication after making a determination;

  • In eView, upload any documents that apply to both the electronic and the paper claim. At case closure, the DDS will upload a copy of the decisional documents (SSA-831/DDE) and notice(s) for the paper claim(s) in the electronic portion of the case in eView; and

  • Return the electronic and paper portions of the case to the FO after adjudication.

The Hearing Office (HO) will:

  • Fax or scan all documentation from the excluded paper claim into the electronic folder. This ensures all folder documentation is stored in the electronic folder at the hearing level. Documentation includes the application, development, notices, and decision;

  • Add a message in eView that all documents from the paper claim have been added to the electronic portion of the case. ; and

  • Print and mail or fax a copy of the hearing decision for the excluded claim to alert the FO or Program Service Center to process the decision.

IMPORTANT: When all claims in a case convert to paper, all documents must be printed. For example, when the DDS closes a case without a determination and the "No Determination" reason is to "Stop Electronic Processing," all documents must be printed and added to the paper folder.

D. Processing MPC EDCS Exclusions

1. MPC EDCS Exclusions

MPC exist when both an initial claim and a CDR or EXR case are pending for the same individual at the same time. For example, an individual could have a Age 18 Redetermination and a Title II Disability Insurance Benefits (DIB) or Childhood Disability Benefits (CDB) claim pending at the same time. Though most MPCs can be processed in EDCS, see DI 81010.031, there are some scenarios which are considered exclusions and must be processed as a paper folder. The following MPC scenarios are exclusions:

  • An initial claim and a CDR or EXR case with the same claim type and same SSN.

    Example: An initial DIB claim with a DIB EXR cannot be processed as an MPC in EDCS/eView because they have the same claim type (e.g. DIB).

    Reminder: Per DI 81010.232, if the child case should be an age 18 redetermination, change the claim type from DC/BC to DI/BI or DS/BS in the TMR field of the SSR before creating the case in EDCS.

  • Escalations/associations at the case level

    Example: A CDR reconsideration is currently pending, and it is determined the claimant is also eligible for an initial claim benefit. Since no initial claim is currently pending with the CDR, the initial claim case cannot be escalated to the reconsideration level in EDCS/eView. See DI 33015.060

    NOTE: Process escalated claims electronically, per DI 12045.010. For example, a reconsideration level MPC CDB CDR claim is pending in EDCS with a reconsideration level Disabled Individual (DI) initial claim. The claimant now qualifies for DIB and filed a DIB initial claim. Technicians will be able to escalate the new DIB initial claim to the reconsideration level since an initial claim already exists at that level. Refer to DI 12045.015 for escalating procedures when one case is pending at the Administrative Law Judge (ALJ)

  • Reconsideration on one MPC case while the other case is still pending at the initial adjudicative level

    Example: The DDS made an unfavorable decision on a CDR at the initial level and a new claim is still pending at the initial level. A reconsideration cannot be created in EDCS on the CDR case because the new claim case is still pending at the initial level. Both cases must be closed at the initial adjudicative level in EDCS before creating the reconsideration in EDCS.

  • New initial claim for the same type of benefit as a closed claim that is connected to an MPC claim.

    Example: An MPC was created as a CDB CDR with a DI initial claim (filing date of 08/01/2023). The CDB CDR was transferred to DDS, and then the FO either manually cleared or made an FO determination on the DI initial claim in EDCS. The cases remain connected since the clearance or determination on the DI claim occurred after the FO sent the CDB CDR cases to the DDS. The claimant files a new DI claim with a filing date of 10/01/2023, and the CDR is still pending at the DDS. The new DI claim with a filing date of 10/01/2023 must be processed as an EDCS exclusion since a claim with the same claim type is already connected as an MPC.

2. Processing of MPC Exclusions

The FO technician can process MPC exclusions by establishing one case in EDCS, and the second case as paper. Though one of the cases can be worked electronically, both cases are still official paper folders. Adjudicating components (for example, DDS) must print all documents for at case closure and file them in the paper folder.

NOTE: For MPCs, the DDS must print all documents at case closure because MPCs consists of two cases that are different case types (initial and CDR), and each folder should have its own documentation that supports the determination.

To process MPC exclusions, follow the paper processing instructions below:

  • Enter the initial claim in EDCS and complete the disability forms, unless a CDR or EXR case is already pending at the DDS or OHO;

    NOTE: Certain CDB and Disabled Widow Beneficiary (DWB) cases do not require establishment of an MCS claim prior to creating an EDCS case. Supplemental Security Income (SSI) cases that cannot be established in MSSICS can be established in EDCS utilizing the Manual Title XVI creation functionality. For more information on conversion cases, see Childhood Disability Benefits (CDB) General - RS 00203.080 and DI 81010.020B.

  • Transfer the initial claim in EDCS. On the EDCS Transfer screen, check the paper folder indicator “A paper CDR is being processed together with this case”;

  • Complete CDR forms and MDF for the CDR;

  • Print the EDCS routing form to attach to the paper MDF. Annotate the EDCS routing form with the following remark to show that an EDCS Exclusion is associated with the case: “EDCS exclusion-associate paper CDR with EDCS initial case transferred on MM/DD/YYYY"; and

  • Mail the paper MDF to the adjudicating office.

  • The DDS will return the electronic and paper portions of the case to the FO after adjudication.

    NOTE: If a CDR or EXR classification case is already pending at the DDS or OHO, and you are unable to add an MPC initial claim, create a paper MDF for the initial claim (see DI 81010.030C in this section). Utilize the Update After Transfer functionality when creating the message for the EDCS case stating that a paper claim exists and inform the DDS that it is necessary to update the PFI in eView. Mail the paper MDF to the DDS or OHO for escalation or association as appropriate

E. Converting existing CEF to paper

There are certain scenarios that require the CEF to be converted to paper case processing. When converting a CEF to a paper case, the FO will:

  1. 1. 

    Open the corresponding case in eView.

  2. 2. 

    Lock the case for editing in eView.

  3. 3. 

    Select the Status/History Tab and check the box a paper folder has been created for this filing.

  4. 4. 

    Add a message (with no expiration date) explaining the reason for converting the case to paper and the date the case was converted to paper.

  5. 5. 

    Unlock the case in eView.

  6. 6. 

    Print sections A, B, and D of the case using single sided printing.

  7. 7. 

    Discard the barcode cover sheets.

  8. 8. 

    File the printed documents in the corresponding sections (A, B, and D) of the paper MDF.

 


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0481010030
DI 81010.030 - Certified Electronic Folder (CEF) Exclusions and Limitations - 04/28/2025
Batch run: 04/28/2025
Rev:04/28/2025