SSA has approved the following companies as providing primary evidence of wages when pay slips are unavailable:

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  the Work Number (TWN) Express Verification,

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  verify Job System, and

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  VerifyAdvantage.

Always check with the SSA-approved wage verification company(ies) to determine if the employer subscribes to the wage verification service.

If the wage evidence you receive from the wage verification company indicates that a cafeteria plan may exist, and the evidence does not provide exact amounts, follow the procedures for cafeteria benefit plans in SI 00820.102.

District Managers, Assistant District Managers, Operations Supervisors, and individuals who supervise technicians using TWN must contact their Regional Coordinator (RC) to request administrative access to TWN. We call persons who obtain administrative access administrators of TWN or web managers. Administrators who had no previous access will receive two emails from TWN. The first email will provide the administrator with TWN access rights. The second email will contain his or her temporary password. New administrators of TWN will:

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  log into TWN using this account using the temporary password,

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  change their temporary password, and

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  create accounts for the employees (users) in their office.

Administrators should see TWN step-by-step tutorial web Manager for Social Service Agencies for how administrators can:

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  add new users,

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  find and manage users,

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  access a list of all location users, and

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  block access for employees who retire, leave the agency, or change to a job that does not have a job-related need for access to TWN.

Contact your RC if a user in your office moves to a different location or field office (FO) in your Region. Do not list users under multiple locations.

NOTE: When creating user accounts, administrators must use the SSA employee’s SSA.gov email address (i.e., John.Doe@ssa.gov) for both the SSA employee’s email address and username.

1. a. 

   One-time Enhanced Security Enrollment

   After the administrator adds a user to TWN account, the user will receive an email containing a temporary password. All users who access TWN must complete a one-time security enrollment the first time logging into TWN and before using TWN service. The Enhanced Security Enrollment process will verify a user’s identity.
   To successfully enroll, users must:

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     enter their username and password to log in;

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     click “enroll now” and answer “yes” to “remember me on this computer;”

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     select a personal security image (picture);

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     answer personal questions and verify phone number; and

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     review the security image and security questions.

   If a user sees a different picture on any subsequent log in once he or she completes the Enhanced Security Enrollment process, then the user entered the username incorrectly, or tried to log in into a different part of the website. See TWN web tutorial on how employees enroll in the Enhanced Security process and click on “Watch Movie.”

   NOTE: The username is case sensitive and you must enter the username exactly as provided in the initial email from verifierID@theworknumber.com. It is best to copy and paste the username into the website during log in, being careful not to copy a trailing space at the end.

2. b. 

   Temporary password

   TWN will email the user a temporary password. It may take 10-15 minutes to synchronize with TWN system. The user must wait this amount of time before trying to log in. It is best to copy and paste the temporary password into the website during log in, being careful not to copy a trailing space at the end.

   Users must:

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     change and create their own password;

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     take note to remember it for future use;

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     check “Remember my ID on this computer,” once a user has logged in successfully and for subsequent logins;

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     Change their password every 90 days (TWN system alerts users when to change their password); and

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     enter 12 or more characters in the password and remember the password is case sensitive.

3. c. 

   Troubleshooting and questions about TWN

   Users who have questions or need help with web-related issues or problems must direct all questions about TWN to their local administrator. This is usually the manager or supervisor in the user’s office. If the administrator is unable to resolve the problem, then the administrator must contact his or her RC to resolve any issues.

IMPORTANT: Before requesting information from TWN, you must:

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  obtain the wage earner’s authorization using the APIA screen or a signed SSA-8510 (Authorization for the Social Security Administration to Obtain Personal Information). For the SSA-8510 instructions, see SI 00601.100D. See MS MSSICS 008.027 for more information on the APIA screen. However, if you have a currently signed SSA-821-BK (Work Activity Report—Employee) from the wage earner (within 12 months), then you do not need an additional signed authorization;

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  fax the SSA-8510 or SSA-821-BK into the Non-Disability Repository (NDRED) or the Certified Electronic Folder (CEF), as appropriate; and

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  destroy the paper SSA-8510 or SSA-821-BK.

The Office of Quality Performance (OQP) should load the SSA-8510 or SSA-821-BK into the Electronic Quality Assurance System (eQA) or retain a paper copy for non-electronic cases.

NOTE: In the agreement between SSA and TWN, SSA agreed that the FO manager obtains the wage earner’s authorization before requesting wage data from TWN. SSA must retain an electronic copy (or paper copy for non-electronic cases) of the authorization in the event TWN conducts an audit.

Use the following steps to request information from TWN:

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  Enter TWN Web Site and log in.

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  Under “Select Your Permissible Purpose,” click only on the circle marked “Employee’s eligibility for a benefit granted by governmental agency; - we are required by law to consider the employee’s financial responsibility or status.”

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  click “continue.”

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  view the screen titled, “New Verification Order.”

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  enter the Social Security Number (SSN) of the wage earner whose wages you want to verify. Do not enter your SSN or any SSA employee’s SSN.

TWN Express Service verification provides employment and income verification with instant, real-time delivery on the user’s computer screen.

See TWN website step-by-step tutorial for users on the features of Express Verification System entitled “The Work Number Social Service Express with Pay Date Summary.”

REMINDER: If an employer participates with TWN or any other SSA-approved wage verification company, do not send form SSA-L4201-BK (Letter to Employer Requesting Wage Information) to the employer. Instead, verify the wage information according to the procedures in SI 00820.130.

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  From your Internet browser, go to www.verifyadvantage.com.

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  Click the “Create an Account” link under the “Government Requestor” section.

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  At the “Security Step: Proof of Identity” screen, enter the characters displayed and click “Submit.”

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  On the “Government Requestor Account Setup” page, complete the required fields and click “Create Account.”

  NOTE: Make sure to enter your government email address and fax number, including area code.

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  Complete the required fields on the “Government Requestor Account Setup” page and press the “OK” button.

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  You will receive an email containing instructions to complete the setup process; complete as instructed.

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  If you have not received an email from VerifyAdvantage containing instructions to complete account setup within 24 hours, contact VerifyAdvantage at (866) 894-7687.

IMPORTANT:

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  The user ID must be all letters.

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  The password must be six letters, one number, and one special character such as an asterisk.

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  In order to have the verified wage data displayed directly on your government computer, each person requesting wage information from VerifyAdvantage must register individually.

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  Do not use your LAN/Mainframe PIN or password when creating an account.

You must obtain the wage earner’s authored response on the APIA screen, or secure a signed authorization (i.e., SSA-8510, Authorization for the Social Security Administration to Obtain Personal Information)) to contact the wage verification company prior to requesting wage data from VerifyAdvantage. In addition, the wage earner’s signed authorization must state the permissible purpose for requesting the data. Therefore, the wage earner’s signed authorization must also contain the following language: “Permissible Purpose—Eligibility for a benefit granted by a government agency; the SSA is required by law to consider the employee’s financial responsibility or status.”

Fax the authorization into the NDRED or the CEF, as appropriate, and destroy the paper copy. We must retain the electronic copy of the authorization in the event VerifyAdvantage needs to see it.

Take the following steps to request wage information from VerifyAdvantage:

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  Log onto https://www.verifyadvantage.com.

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  Click on “Log in” in the Government Requestor section.

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  Type in your username and password and click “Log in.”

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  Click on “Request Report.”

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  Click on the “Select Employer” box, then from the list of employers, click “select” next to the appropriate employer.

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  Type in the wage earner’s SSN (only enter the nine digits, do not include the dashes), then click “Next.”

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  Click “Next” when you receive confirmation that the wage earner was located.

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  Agree to the “Terms and Conditions” and click “I Agree” and “I Accept.”

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  Print the report when it appears on your computer screen.

To get assistance using VerifyAdvantage, contact VerifyAdvantage in one of the following ways:

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  go to http://www.verifyadvantage.com and click “help,” or

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  email evsupport@fadv.com, or

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  call (866) 894-7687.