District Managers, Assistant District Managers, Operations Supervisors, and individuals
who supervise technicians using TWN must contact their Regional Coordinator (RC) to request administrative access to TWN.
We call persons who obtain administrative access administrators of TWN or web managers.
Administrators who had no previous access will receive two emails from TWN. The first
email will provide the administrator with TWN access rights. The second email will
contain his or her temporary password. New administrators of TWN will:
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log into TWN using this account using the temporary password,
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change their temporary password, and
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create accounts for the employees (users) in their office.
Administrators should see TWN step-by-step tutorial web Manager for Social
Service Agencies for how administrators can:
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access a list of all location users, and
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block access for employees who retire, leave the agency, or change to a job that does
not have a job-related need for access to TWN.
Contact your RC if a user in your office moves to a different location or field office
(FO) in your Region. Do not list users under multiple locations.
NOTE: When creating user accounts, administrators must use the SSA employee’s SSA.gov email
address (i.e., John.Doe@ssa.gov) for both the SSA employee’s email address and username.