The reimbursable agreement between USDA and SSA outlines the roles and responsibilities
of our operational components.
The operational components and staff affected by this agreement are the:
Workload support unit (WSU); and
Teleservice Center (TSC).
When applicable and where SNAP-related workloads overlap, the WSUs follow the same
instructions that the FOs and TSCs follow, even if the agreement only references the
The ROs and FOs contact the state SNAP agency or local SNAP office to obtain SNAP
application forms and informational materials.
Every FO must have application forms and literature about SNAP available for the public
at all times.
In addition, FOs accept and help applicants complete SNAP applications. For more information,
see SI 01801.005C.2.b. in this subsection.
a. FO management responsibilities
FO management is responsible for ensuring that an adequate supply of SNAP applications,
posters, and informational materials, as well as informational materials about other
nutrition programs, are available in each FO, along with the address(es) and telephone
number(s) of the local SNAP offices(s).
Management should also prominently display a SNAP poster in the reception area so
that the poster is visible to all visitors.
b. FO and WSU staff responsibilities
FO staff must:
provide information about SNAP to all Title II and Title XVI applicants, beneficiaries,
or recipients; and
offer SSI applicants or recipients who live in a pure SSI household the opportunity
to apply or recertify for SNAP benefits while in the office or during an initial claim
or redetermination interview.
For information about the SNAP screening process, see SI 01801.010.
c. TSC staff responsibilities
TSC staff provide information about SNAP to all Title II and Title XVI applicants,
beneficiaries, or recipients, handle inquiries about SNAP, and refer callers to the
FO when appropriate.
For instructions on how TSCs handle SNAP inquiries, see TC 20001.000.