If a request for an explanation of the overpayment is received, use the SSR to provide
an explanation of the overpayment. Keep explanations generic to the extent possible.
“You were no longer disabled as of 5/18 and continued to receive checks through 12/18.”
If online queries contain insufficient information or unresolvable discrepancies,
proceed as follows:
On the MSSICS Update Sequence Data (UOSD) screen, see MSOM BUSSR 004.006) select EXPLANATION
OF OVERPAYMENT to suspend billing.
Refer to the FO via a priority Modernized Development Worksheet (MDW). Request that
the FO provide an explanation to the debtor.
Annotate the referral Necessary Action – TOP/Credit Bureau Case - Do Not Backlog.