This section provides a general explanation of SSA procedures used by the FO, PC, and TSC when a failure to receive a payment by paper check is reported. An explanation of the Department of Treasury (DT) processing is also included. Specific instructions on how to process non-receipts are in GN 02406.125.

Title II payments are scheduled for delivery on the third day of the month following the month for which they are due and, as a result of payment cycling, the second, third, and fourth Wednesdays of the month. If the scheduled delivery day is a legal holiday (a non-banking day) then payments are dated and delivered on the last business day preceding the scheduled payment delivery date. See GN 02407.005 for information on payment cycling.

Title XVI recurring payments are scheduled for delivery on the first day of the month for which they are due. However, when the first day is a Saturday, Sunday, or a legal holiday (non-banking days) then payments are dated and delivered on the last business day preceding the regular payment day. See SM 01315.005 for a table of early payment delivery dates.

Example: SSI payments for May 1, 2016, which fell on a Sunday, were dated and delivered on Friday, April 29, 2016.

Checks for PMA, CPS, OTP, Type 2E underpayments, etc., should be received by the beneficiary within 7-10 calendar days (not including Sundays and holidays) after the systems run processing date shown on the PHUS or SSR.

Courtesy disbursement checks should be received within 10 days after input of the request to make payment before determining status of the missing check. (An ‘A-stop’ is for a mass loss, which is when all of the checks in a specific location are undeliverable because they are permanently lost, stolen, or otherwise unavailable for delivery, see GN 02406.700. A ‘B-stop’ is for nonreceipt of an unendorsed check, regardless of whether it is a current month check, prior month check, or PMA, see GN 02406.125). If SSA requests Treasury to determine the status of the original check before making payment (a ‘C-stop’ – see GN 02406.150), a replacement check, if due, should be received within 5 weeks of the original input of nonreceipt as long as the original check has not been cashed. If the original check was cashed then a forgery analysis must be done before a settlement check can be issued.

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  SM 00609.001 Direct Input of a Nonreceipt, Photocopy or Stop Payment Request

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  SM 00609.901 Nonreceipt or SF-1184 Processing of Limited Payability (LP) Check Non-receipt – Limited Payability

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  GN 02406.200 Failure to Receive a Courtesy Disbursement Or Replacement Check - Title II (Normal, Dire Need, and Abuse Situations)

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  GN 02406.205 Nonreceipt of Underpayment Check/Type 2 and One-Time Payment/Type 4 Payment -- Field Office and Teleservice Center Instructions -- Title XVI

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  GN 02406.207: Nonreceipt of Courtesy Disbursement or Replacement Check/Type 9 Payment -- Field Office and Teleservice Center Instructions -- Title XVI

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  MS BUSSR 003.004 Payment History – Returned Checks (UPRC)

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  MS BUSSR 003.005 Returned Check Reason Codes (UPRS)

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  MS BUSSR 003.006 Payment History – Limited Pay (UPLP)

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  MS BUSSR 003.011 Payment History – Missing Payments (UPPH)

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  MS BUSSR 003.012 Missing Recurring or Supplemental Check (UPMR)

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  MS BUSSR 003.013 Missing Check (UPMC)

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  MS BUSSR 003.014 Missing Direct Deposit Payment (UPMD)

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  MS BUSSR 003.015 Photocopy (UPPC)

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  MS BUSSR 003.016 Treasury Mailing Data (UPTM)