When a known abuser of the nonreceipt reporting system alleges nonreceipt of the original
check, a C-Stop is input to obtain status of the original check before a replacement
(type 9 payment) is issued. Therefore, it may take 3-5 weeks for status of the original
check to show on the Q query, for the replacement to be issued if the original was
not cashed, and for the replacement check to be considered a nonreceipt.
IMPORTANT: The following instructions do NOT pertain to nonreceipt of a settlement check (check
issued after DT determines original was cashed over a forged signature). For nonreceipt
of a settlement check, see GN 02406.202.
1. Status of C-stop input
Check the Q query to determine the status of the C-Stop nonreceipt input and whether
a replacement check has been issued.
If dire need is alleged:
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FO: Issue an IP for up to $400 ($999 effective 8/21/99) and annotate the SSR RMKS
segment.
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TSC: Forward case to FO via priority MDW.
2. “01” Interim Reply on Q query
If the Q query shows a C-Stop was input and an “01” interim reply code, DT is investigating the status of the original . No replacement has been issued yet. Continue to monitor the Q query for status.
Go to step 3.
In addition to the C-Stop and the 01 status code, if there is a CP&R reply code of
31, the replacement check was issued, probably about 5 days after the date of the
CP&R code, signifying that the original check was NOT cashed. If sufficient mail time
has elapsed (about 5 days), go to step 5; otherwise, go to step 4.
If the CP&R code is 11, the original check was cashed; DT will send a claims package
directly to the recipient. No settlement check will be issued unless DT determines
forgery was involved. Go to step 9.
5. Is an F-Stop reflected on the Q query for the replacement check?
If yes:
If no:
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Input an A-Stop and go to step 6.
6. Do not issue an AOTP at this point.
Tell the recipient that status of the missing check has to be obtained before a replacement
can be made. Go to step 7.
Diary for 2-3 weeks for return of status code as a result of the A-Stop on the replacement
check. Go to step 8.
8. Was type 9 check cashed?
If no:
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The FO will: Issue an AOTP for the full amount of the missing check.
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The TSC will: Forward case to FO via priority MDW.
If yes:
If the Q query shows an F-stop on the replacement check, this indicates the original
was cashed after DT determined that it was not cashed and issued the replacement check.
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Release the overpayment letter.
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10. Does claimant protest the overpayment? (See also GN 02406.310.)
If yes:
The TSC will: Forward case to FO via MDW.
The FO will:
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Have claimant complete an SSA-561-U2 and FMS-1133 claims package.
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Input an L-TAC once a completed, signed SSA-561-U2 is received.
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Photocopy completed claims package and forward original to DT. Go to step 11.
If no:
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Begin overpayment recovery.
If yes:
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DT will issue a settlement check, if appropriate.
If no:
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Begin overpayment recovery.