A report of nonreceipt may be accepted from the check payee or from another first party as defined in GN 03001.012. The report may be made in person, in writing, or by telephone.

The report may be:

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  For a payment not received;

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  For a payment received but lost, stolen, or destroyed before it could be cashed by the beneficiary/recipient, or

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  For a situation where the check payee cannot remember whether a payment was received.

The nonreceipt of payment process is used:

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  if the payment is not listed as an exclusion in GN 02406.175,

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  if the nonreceipt allegation is “valid and timely”, as defined in GN 02406.120A, and

  Note: “Timely” is defined as no more than 12 months from the issue date of the paper check.

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  if the Payment History Update System (PHUS), Supplemental Security Income Detail (SSID) or TCIS indicates that the payment was issued.

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  GN 02406.175 Exclusions for Nonreceipt Process

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  GN 02401.903 Allegations of Nonreceipt Not Filed Timely

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  GN 03001.012 Title II Due Process Requirements for Determining the Identity of a Person Making a First or Third Party Report