FO or PC/OCO-ODO-BA Instructions:
Update the PUPS record with a type of action of “4 - PROTEST” and add the date the
protest was received to the PUPS record.
Add REMARKS to the PUPS record to explain why the beneficiary is protesting the suspension.
Forward the case to FO CR or PC/OCO-ODO CA for evaluation of protest and determination
of suspension or non-suspension.
FO CR or PC/OCO-ODO CA Instructions:
Evaluate the protest received from the beneficiary/representative payee. If benefits
should be suspended based on the protest received from the beneficiary without further
development on the case, forward the case back to FO staff or PC/OCO-ODO BA to use
the instructions in GN 02607.760A.2.b. to continue processing the suspension action.
If the protest received from the beneficiary/representative payee will require development,
forward the case to FO for development and notify FO to see GN 02607.760B. for instructions on resolving the protest issues.
NOTE: Do not update PUPS using any other Type of Action (e.g., “CLEAR CONTROL - NO SUSPENSION
NECESSARY) until you have input the “4” PROTEST Type of Action through PUPS
CAUTION: You cannot post two PUPS transactions in the same day. If you post the protest action
in 1 day, you must wait until the next day to post the suspension action. Two PUPS
transactions posted in the same day will cause an exception.