If the NH is unable to provide proof and information is not available from the online
access described in this section, follow DOL mail contact guidelines in F.2., and take the following actions:
1.) Set a diary for 35 days for receipt of proof from DOL.
2.) When the diary matures, check for any paper and paperless responses from DOL.
Check all pending and closed actions to be sure the proof is not attached to another
action control record (ACR) or set up under an incorrect type of event level (TOEL)
If you receive a response that contains only net amounts or is otherwise inadequate,
follow telephone contact instructions with DFEC district office per F.3. below.
If you do not receive a response, send another written request for information to
DOL as described in F.2. Indicate the mailing date of the first request. Write “Second Request” in red at
the top of the form and mail the form to the same address.
Set a diary for another 35 days.
When the diary matures, check for any paper and paperless responses from DOL. Check
all pending and closed actions to be sure the proof is not with another ACR or set
up under an incorrect TOEL.
If you do not receive a response, or the response contains only net amounts or is
otherwise inadequate, contact the DFEC district office by following the instructions
for telephone contact in F.3., below.
3.) Once you receive documentation proof, review the master beneficiary record (MBR)
and the electronic record for possible necessary adjustments. The proof from DOL is
a third-party report. Third-party reports that result in adverse actions require advance
due process notification prior to DIB benefit reduction.
For notice information, see Notices Required Before And After Taking A Title II Adverse
Action in GN 03001.015, and Due Process Notice To Disabled Number Holder (NH) in NL 00703.511.
4.) Provide due process, if necessary, then process any needed adjustment action.
Retain all FECA proof per Retention of Workers’ Compensation/Public Disability Benefit
(WC/PDB) Proofs instructions in DI 52145.015.