A FO manager approval is mandatory to use the FO address. If the FO cannot obtain
an accounting report nor determine the payee’s suitability, the FO manager may redirect
the claimant’s direct deposit or Direct Express card payment to the FO address without
processing a change of payee.
For more information on redirecting benefits to the FO to make contact with the payee,
see GN 00605.085C.
Consider all other options before approving use of the FO address.
For more information on alternative mailing addresses, see GN 02401.045.
NOTE: Limit approval for Title II cases to last resort situations, keeping the number of
approved situations to a minimum.