The post office must deliver all FO mail directly (face-to-face) to an SSA employee
(with the exception noted in this subsection).
Where necessary, management will arrange to have the mail picked up at the post office
by one (or more) SSA employee. The employee(s) picking up the mail should not have
mail opening or distribution responsibilities. Do not leave mail unattended after
its delivery to the FO.
If traveling to the local post office to pick up and drop off mail causes a significant
burden to your FO, contact the local postmaster to request mail delivery and pickup.
If the local postmaster denies the FO’s request, you may contact the Mail and the
Postage Policy Team using the email address ^OPUM Mail and Postage Policy Team. The
Mail and Postage Policy Team will attempt to establish a delivery arrangement with
your local post office.
EXCEPTION: If direct mail delivery to/pickup from the SSA office cannot be arranged with the
post office for an SSA office that is co-located with other non-SSA tenants in leased
buildings and there is a centralized delivery/pickup location for all tenants, the
centralized location may be used. Ensure that the postal service delivers and picks
up SSA mail from a separate, secure box and that only the SSA office designee and
mail carrier have keys to the SSA mail container.
NOTE: You can find instructions for handling cash mailed or brought into the FO in GN 02403.009.