IDD nonreceipt is a two-step process. The person who receives the report first makes
a nonreceipt input to document the report. But this input does not result in any action. SSA's system accepts the input, but the Department of the Treasury (DT) cannot process
the resulting report. The coding on the PHUS looks as if DT is investigating, but
no investigation occurs when either the current RTN or the RTN to which the payment
was issued begins with 5, 6, or 7. Therefore, for all IDD payments to Australia, Canada,
Greece, Panama, or a country included in a multi-country contract, a nonreceipt form
SSA 1711 (GN 02402.250C.) needs to go to FRBKC to request a trace action. For nonreceipt of IDD payments to
all other IDD countries, the FBU contacts the processor bank.