If the claimant inquires about the status of a forgery investigation, SSA will make
every effort to respond immediately.
For assistance with general routine cases, contact the Department of the Treasury’s
payment management call center (855-868-0151).
Refer to the RO Analyst or the PC OAS Staff for assistance.
2. RO Analysts, PC OAS Staff
Query TCIS for status of forgery claim.
If query does not provide necessary information, call the team telephone numbers in
DT for assistance. Do not call the FMS analysts on their direct telephone numbers.
This will ensure that all calls are logged for workload tracking and that every request