TN 2 (05-22)
Operating components should refer beneficiaries/recipients to TPM when the beneficiaries/recipients:
want to confirm that they are ticket-eligible;
want their names removed from ticket marketing and outreach efforts;
want to know what Employment Networks (ENs) are available to serve them (see DI 55005.001A.3.d);
have a question about a particular EN (see DI 55005.001A.3.d);
have a complaint about an EN (see DI 55075.005C.1);
NOTE:
If the complaint is about a State Vocational Rehabilitation (VR) agency, do not refer the beneficiary/recipient to TPM. Instead follow the instructions in DI 55075.010C.
have a question about assigning or reassigning their ticket to an EN or State VR agency (see DI 55005.001A.3.e); or
have a question about their progress review or in-use status (see DI 55005.001A.3.e).
Operating components should refer ENs to TPM when ENs:
have a question about the Ticket to Work program (see DI 55005.001A.3.f);
want ticket-related information about a specific beneficiary/recipient (see DI 55005.001A.3.d);
have a complaint about a beneficiary/recipient (see DI 55075.005C.2); or
have a question or dispute about a ticket payment they received (see DI 55060.001C.2).
Operating components should refer State VR agencies to TPM when the State VR agencies:
Operating components should not refer State VR agencies to TPM when the State VR agencies:
have complaints about beneficiaries/recipients, as they have a separate dispute resolution process for handling these issues (see DI 55075.010); or
have questions about or disputes with a VR cost reimbursement payment decision, as they have a special protocol to follow (see DI 55060.001C.3).
Operating components should refer other callers to TPM when the callers:
have a question about the Ticket to Work program (see DI 55005.001A.3);
are an organization that is interested in becoming an EN (see DI 55005.001A.3.c);
have a complaint about an EN (see DI 55005.001A.3.c); or
are a State Protection and Advocacy to Beneficiaries of Social Security (PABSS) specialist, representing a beneficiary/recipient on a specific ticket-related issue, such as in a dispute with an EN (see DI 55075.005C.3).