BASIC (01-02)

VB 01503.315 Whereabouts Development— Beneficiary Located

A. Procedure — Servicing Office

Obtain the beneficiary's address. Fax and then mail documentation to the CPS having SVB jurisdiction.

B. Procedure — CPS

1. Address Obtained Agrees with the SSR--Action

IF

THEN

The SVB record is in pay status (C01 or force pay)…

  • No systems input is necessary.

  • See NL 00801.005 for remailing any SVB correspondence returned as undeliverable.

The SVB record is in S06 status…

The SVB record is in nonpayment status other than S06…

  • Do not reinstate SVB pending resolution of the outstanding issue.

REMINDER: Update the SVB Intranet Site to ensure the information on the SVB SSR and Intranet is consistent. For example:

  • If the address does not differ from the SVB SSR, but address data needs to be updated (e.g., misspellings, abbreviations, transposition, etc.), update the address on the Intranet site.

  • If SVB is reinstated from S06, delete Intranet entries pertaining to the suspension.

2. Address Differs from SSR--Action

IF

THEN

The SVB is in pay status (C01 or force pay)...

  • Process the address change.

  • See NL 00801.005 for remailing any SVB correspondence returned as undeliverable.

The SVB record is in S06 status…

The SVB record is in nonpayment status other than S06…

  • Process the change in address but do not reinstate SVB pending resolution of the outstanding issue.

REMINDER: Update the SVB Intranet Site to ensure the information on the SSR and Intranet is consistent. (See REMINDER in VB 01503.315B.1.)


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/1401503315
VB 01503.315 - Whereabouts Development-- Beneficiary Located - 08/14/2012
Batch run: 08/14/2012
Rev:08/14/2012