If the beneficiary does not return the form, the servicing office sends a follow-up
request. The follow-up cover letter informs beneficiaries of a possible benefit suspension
if they do not return the form and required evidence to SSA within 30 days. Allow
15 days for mailing time.
In regards to benefit reviews, the servicing office may contact beneficiaries directly,
as deemed necessary. If the post office returns the form as undeliverable, refer to
Suspension and Termination Events VB 01500.00.
You must always record the case controls on the SF Regional website .
If the returned form is incomplete, forward a request for assistance to the FSP, as
appropriate. Establish case controls on the SF website to control the request for
GN 00905.350 – Function of the SSA Division in FSP, Manila — Background
GN 00904.230 – Requesting Assistance from FSP Personnel Abroad
NOTE: If the beneficiary subsequently furnishes any additional evidence to CPS, forward
it to the FSP along with an amended request for assistance. If you no longer require
additional information, notify the FSP to stop their development.