Ask the individual applicant to furnish documents to verify his or her identity.
NOTE: Acceptable evidence of identity includes a valid driver's license, state issued I.D.
card, U.S. passport, or government issued I.D.
Document a description of the evidence presented on the Proof of Identity screen in
the eRPS (MS INTRANETERPS 009.011).
To verify identity during a telephone interview, use the process outlined in GN 00203.020A.2.
Document that you verified the applicant’s identify via the numident on the eRPS Introduction
screen (MS INTRANETERPS 009.002) in your explanation of why this interview is not
being taken in a face-to-face setting.
EXCEPTION: Do not ask for verification of identity if during this interview session the applicant proved identity in conjunction with a claim for benefits.